MsgOrb for Businesses

Order updates your customers
actually open.

Order confirmations, delivery updates, and appointment reminders — triggered automatically by your store or booking system, delivered to customers on WhatsApp where nothing gets ignored.

Get started free See pricing

9:41

🛍️

Ama’s Boutique

online

TODAY

Hi Adwoa, your order #1042 is out for delivery and arriving around 2:30 PM. Track it here: msgorb.co/t/1042. Reply HELP if you will not be available.9:02 AM

Perfect, I’m home. Thank you!9:03 AM✓✓

Message

MsgOrb for Businesses

No-code webhooks for Shopify, WooCommerce, Calendly & more Automatic payload reading and field mapping Order, delivery & appointment message templates Multiple businesses in one workspace, cleanly separated 24-hour two-way customer conversations Delivery logs for every notification sent

0 min

from signup to your first scheduled message

two-way conversation window on every reply

Meta-approved starter templates included

countries covered by MsgOrb Calling

Where customer updates go to die

Email confirmations land in Promotions and are never seen.

SMS costs add up and customers can’t reply.

"Where is my order?" calls interrupt your team all day.

No-show appointments cost you money because reminders were never sent.

What MsgOrb does for businesses

Real workflows, running today — not a feature wish-list.

Connect your tools — no code

Shopify, WooCommerce, Calendly, or any system that can send a webhook: paste your MsgOrb link, fire one test event, and we map your fields automatically.

Order confirmed → customer knows

The moment an order, booking, or payment happens in your system, the customer gets a WhatsApp message with the details.

Delivery updates that cut support calls

"Out for delivery, arriving around 2:30" answers the question before the customer asks it.

Run multiple businesses from one account

Each business gets its own webhook, templates, and logs — a boutique and a food business can live side by side, cleanly separated.

Order confirmed — customer notified

Delivery updates that send themselves

Fewer “where is my order?” calls

Everything included for businesses

One subscription, every tool your team needs to stay in touch.

No-code webhooks for Shopify, WooCommerce, Calendly & more

Automatic payload reading and field mapping

Order, delivery & appointment message templates

Multiple businesses in one workspace, cleanly separated

24-hour two-way customer conversations

Delivery logs for every notification sent

Up and running in three steps

Copy your webhook link

One URL per notification type — order confirmations, delivery updates, appointments.

Fire a test event

MsgOrb reads your tool’s payload and pre-fills the field mapping for you — just review and save.

Pick your message template

Submit a template once — MsgOrb tracks Meta’s approval — then every future event sends automatically.

WhatsApp notifications vs SMS and email

Order confirmation emails compete with every newsletter in the Promotions tab. SMS arrives, but it is costly at volume, capped at plain text, and a dead end when the customer wants to reply. WhatsApp order notifications land in the one app your customers check all day — with rich text, real delivery receipts, and a reply button that actually works.

That reply matters. "Where is my order?" stops being a phone call to your team and becomes a message in your MsgOrb inbox, answered from your business number inside the 24-hour conversation window. Fewer interruptions for you, faster answers for the customer.

Connected to your store in minutes, no developer required

MsgOrb speaks webhook — the universal language of Shopify, WooCommerce, Calendly, Zapier, and virtually every modern business tool. Paste your MsgOrb link into your platform, trigger one test event, and MsgOrb reads the payload and maps the fields for you. Review, save, done.

Running more than one business? Keep a boutique and a food brand in one workspace, each with its own webhook, templates, and delivery logs — cleanly separated, with every notification tracked so you always know what was sent, delivered, and read.

Common questions

MsgOrb runs on the official WhatsApp Business Platform — see the full FAQ for more.

Which tools can I connect?

Anything that can send a webhook — Shopify, WooCommerce, Calendly, Zapier, custom systems. If it can POST a JSON payload, it works.

I run two businesses. Do I need two accounts?

No — create a group per business inside one MsgOrb workspace. Each business gets its own webhook URL, field mapping, template, and logs.

Can customers reply?

Yes. A reply opens a 24-hour window where you can chat freely with the customer from your business number.

Why templates? Why not free text?

WhatsApp requires Meta-approved templates for business-initiated messages. MsgOrb creates, submits, and tracks them for you.

Which events can trigger a message?

Any event your tools can send as a webhook — order created, order fulfilled, booking confirmed, payment received, delivery dispatched. Each event type gets its own template and its own log.

Do I need a developer to set this up?

No. Copy your MsgOrb webhook link into your store or booking tool, fire one test event, and MsgOrb reads the payload and pre-fills the field mapping. Most stores connect in under 15 minutes.

Last updated: July 2026

Put your customer updates on autopilot.

Copy the webhook link, fire one test, done — most stores connect in under 15 minutes.

Start free today