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MsgOrb WhatsApp Automation documentation

Everything MsgOrb can do with WhatsApp, written out in full: connecting your Meta WhatsApp Business Account, managing contacts and message templates, sending campaigns, setting up automations, and wiring your own systems into the notification API.

Already signed in? The step-by-step setup guide inside your dashboard walks you through first-time setup with the screens in front of you.

Getting Started

What MsgOrb WhatsApp Automation does, what you need before you begin, and the shortest path to your first message.

WhatsApp Setup

Connecting your Meta WhatsApp Business Account, managing the number, and fixing connection problems.

Contacts

Groups, member records, join links, phone number rules and the limits that apply to each plan.

Templates and Messages

What a WhatsApp template is, how to write one Meta will approve, and when you can send without one.

Campaigns

Queueing an announcement, scheduling and repeating it, and reading the result.

Automation

The workflow engines in the sidebar, what actually triggers a send, and the automatic replies.

Appointments and Notifications

Letting your booking system, shop or CRM send WhatsApp notifications through MsgOrb.

API and Developers

The HTTP endpoints MsgOrb exposes for WhatsApp Automation, with parameters, examples and responses.

Troubleshooting

The problems that actually occur, what causes them, and the steps that fix them.

FAQ

Short answers to the questions that come up most often.

43 articles across 10 sections. Something missing? Email support@msgorb.com.