Do I need my own WhatsApp Business number?
Yes. MsgOrb sends through your WhatsApp Business Account using credentials you connect. It does not provide a number.
Can I use the number that is on my phone?
No. A number registered in the WhatsApp or WhatsApp Business phone apps cannot be used with the Cloud API. Use a separate number, or migrate the existing one to the API at Meta first.
Does MsgOrb charge per message?
No. Plans cap how many contacts you can store, never how many messages you send. Meta bills your own WhatsApp Business Account for conversations.
How many messages can I send?
MsgOrb imposes no limit. Meta caps how many people a new number may start conversations with in 24 hours — 250 at first. See Number health and messaging limits.
Does MsgOrb use AI to write or answer messages?
No. There is no AI or language model in the product. Smart Auto-Replies match fixed keywords against answers you type in yourself, and Smart Reply means WhatsApp's tappable quick-reply buttons.
Can several people administer the workspace?
Yes. Invite sub-admins from WhatsApp Settings under Sub-admins.
Where do replies go?
To the Inbox, and to Delivery and Queue Health as Received rows.