Test on a group of one
Create a group called Test, add your own number, and run the workflow against it. Free plans allow one group, so on Free you will need to reuse your existing group or upgrade.
For a free-form test to reach you, message your business number from that phone first. That opens the 24-hour window.
Confirm it was queued
Open Delivery and Queue Health straight after submitting. You should see a row per recipient within a few minutes. If nothing appears, the workflow never queued — recheck the target group had active members.
Confirm auto-replies
Reply to the announcement from a member's phone with the question you enabled, for example *what time*. The answer arrives within the same window. Both your message and the reply appear in the Inbox.
Common causes when nothing happens
| Symptom | Cause |
|---|---|
| Submit button stays grey | No target group selected |
| Template greyed out in the dropdown | Not approved. Use Sync Status on the Templates page |
| *X has no active members to send to* | Everyone in the group is pending, opted out or bounced |
| Warning about the 24-hour window | No template selected and nobody has messaged you recently |
| Queued but never sent | See Nothing is being delivered |