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Documentation home
Getting Started
What is MsgOrb WhatsApp Automation?
Requirements
First setup checklist
Your first campaign
WhatsApp Setup
Connecting Meta and WhatsApp
Access tokens and permissions
Your WhatsApp Business number
Number health and messaging limits
Connection troubleshooting
Contacts
Groups
Adding contacts
Join links and self-registration
Contact status and health
Plan limits
Templates and Messages
What a WhatsApp template is
Creating a template
The built-in library
Submitting a template to Meta
The 24-hour window and free-form messages
Campaigns
Creating a campaign
Scheduling and repeating
Preventing duplicate campaigns
Campaign status
Monitoring campaigns
Automation
Automation overview
The workflow engines
Creating an automation
Smart Auto-Replies
Testing and troubleshooting automations
Appointments and Notifications
Notifications overview
Setting up a notification
Testing a notification
Notification errors
API and Developers
Authentication
Notification endpoint
Self-registration endpoint
Inbound Meta webhooks
Troubleshooting
Nothing is being delivered
Template rejected or reclassified
Connection problems
Contact and import problems
FAQ
General questions
Sending questions
Documentation
Troubleshooting
Troubleshooting
The problems that actually occur, what causes them, and the steps that fix them.
Nothing is being delivered
Work through these in order — the first four causes account for almost every case.
Template rejected or reclassified
What to do when Meta refuses a template, or moves it to MARKETING.
Connection problems
Cannot connect, or connected but broken.
Contact and import problems
Rejected numbers, members who never receive anything, and limits.
All documentation
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